We ensure our orders are dispatched as soon as possible using our trusted delivery service.
We offer FREE Signed Delivery on orders over £40. For orders under £40 Signed Delivery is £5.95 Orders are not dispatched on weekends or bank holidays and will be shipped only once processed.
Our external delivery services are provided by Royal Mail. You can access their terms and conditions here https://www.royalmail.com/terms-and-conditions
All orders need to be approved by our doctors and/or pharmacists prior to dispatching.
All packages are sent in discreet plain packaging.
Please advise us if you have any safety concerns with regards to your medicines being delivered. For example, if you have any small children or animals who may be able to access posted medication.
Deliveries will require a signature on receipt.
Royal Mail services are not guaranteed to remote areas of the UK. Postcodes affected include:
AB30 – 39, 41 – 45, 51 – 56
GY9 Alderney (Channel Islands)
HS1, 3 – 9
IV21 – 28, 40 – 49, 51 – 56
KA27, 28
KW1 – 3, 5 – 15
KW16 Stromness Town only
PA20 (0&9)
PA28 – 38, 41 – 49, 76, 77
PH15, 17 – 26, 31 – 40, 49, 50
ZE1
GY1 Herm (Channel Islands)
GY9 Sark (Channel Islands)
GY10
HS2
PA60 – 75, 78
ZE2, 3
KW16 – non-Town
KW17
PH30, 41 – 44
PLEASE NOTE WE DO NOT SHIP ORDERS OUTSIDE OF THE UK. WE DO NOT SHIP ORDERS TO MAILING/FORWARDING HOUSE FOR ONWARDS TRANSFER TO LOCATIONS OUTSIDE THE UNITED KINGDOM
Refunds & Returns
In line with medicines legislation we are unable to accept the return of any medication for refund/reuse once it has left our registered pharmacy premises.
Any medication that is returned to us must be correctly disposed of within 30 days by the pharmacist, whether the medication has been opened or not.
You may cancel your order at any point prior to treatment being dispatched.
In the case of a missed delivery or you are unable to re-arrange delivery by Royal Mail, the pharmacy can resend your medication to the same address provided it has been returned to us in the original packaging. This will not apply to medications requiring cold-chain packaging in accordance with The Consumer Protection (Distance Selling) Regulations 2000; if you are not available to accept delivery and the refrigerated item is returned to us, we will be unable to resend your treatment or issue a refund.
Distance Selling Regulations
In line with The Consumer Protection (Distance Selling) Regulations 2000, there is no right to cancel under the following circumstances:
Exceptions to the right to cancel
Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-
for the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
If you have any queries or require any information about our Returns & Refund Policy, please contact us:
Vivamen (MyPharmacy365)
49-51 Crow Road
Glasgow
G11 7SH