Customer Care
Information, policies, and support all in one place
This section explains how Vivamen works, how your information is handled, and the policies that guide our clinical and pharmacy services.
If you’re looking for clarity on consultations, prescriptions, delivery, or your rights as a patient, you’ll find it here.
How Vivamen Works
Clear guidance on what to expect when using Vivamen — from starting an online consultation to receiving treatment.
- How the online consultation works
- Clinician review and decision-making
- Prescriptions and pharmacy supply
- Ongoing support and follow-up
Privacy & Data Protection
We take confidentiality and data protection seriously. These pages explain how your personal and medical information is collected, stored, and used.
- How your data is protected
- Where data is stored
- Your rights under UK data protection law
Prescriptions & Clinical Standards
Information about how prescriptions are issued and the standards we follow to ensure patient safety.
- When medicines can and cannot be supplied
- The role of UK-registered prescribers
- Why prescriptions are never guaranteed
Orders, Delivery & Returns
Everything you need to know about how treatments are delivered and what to do if there’s an issue.
- Discreet packaging
- Delivery times and couriers
- Returns and disposal of medicines
Legal & Regulatory Information
Details about how Vivamen is regulated and the standards we operate under.
- Pharmacy registration details
- Regulatory responsibilities
- Advertising and medicine information rules
