1. Purpose of this statement
This statement confirms that My Pharmacy 365, operating Vivamen, maintains and follows documented Standard Operating Procedures (SOPs) to ensure safe, lawful, and professional service delivery.
This page provides assurance of governance without disclosing internal operational documents.
2. Scope of SOPs
Our SOPs cover, where applicable:
- patient onboarding and identity verification
- clinical assessment and prescribing
- dispensing and supply of medicines
- record-keeping and audit trails
- data protection and confidentiality
- incident reporting and escalation
- complaints handling
- staff training and competency
- safeguarding and vulnerable patients
- separation of prescribing and dispensing roles
3. Review and governance
- SOPs are reviewed regularly and updated as required
- Changes in legislation, guidance, or risk trigger review
- Version control and audit logs are maintained internally
4. Staff training and competence
All relevant staff:
- are appropriately qualified and registered
- receive role-specific training
- are trained on relevant SOPs
- operate within their professional scope
Prescribers and pharmacists act independently in accordance with professional standards.
5. Regulatory alignment
Our SOP framework aligns with:
- General Pharmaceutical Council (GPhC) standards
- Medicines legislation
- Data protection law
- Professional codes of conduct
We cooperate fully with regulators and inspections.
6. Continuous improvement
We maintain a culture of:
- patient safety
- continuous improvement
- incident learning
- quality assurance
Feedback, audits, and complaints are used to improve our services.
7. Access to further information
Internal SOPs are not published publicly. Regulators and authorised bodies may request access as part of formal oversight processes.