1. Introduction and acceptance of terms
1.1 These Terms and Conditions (“Terms”), together with any documents referred to in them, govern your use of this website www.vivamen.co.uk (the “Site”), whether as a guest or a registered user.
1.2 By accessing or using this Site, you confirm that you accept these Terms and agree to comply with them. If you do not agree, you must not use this Site or any services provided through it.
1.3 All online consultations, prescriptions, and treatments provided through this Site are subject to these Terms.
1.4 You should retain a copy of these Terms for your records.
1.5 We may update these Terms from time to time. Any changes will take effect once published on the Site. It is your responsibility to review them periodically.
2. Other applicable policies
2.1 Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
2.2 Where you purchase medicines or other products, our Terms of Sale will also apply.
3. Information about us
3.1 This Site is operated by My Pharmacy 365, a company registered in Scotland under company number SC604991 (“we”, “us”, “our”).
3.2 Registered address:
49–51 Crow Road, Glasgow, G11 7SH
3.3 The pharmacy services connected to this Site are regulated by the General Pharmaceutical Council (GPhC) and operate in accordance with UK pharmacy law and professional standards.
3.4 You can contact us at:
Email:support@vivamen.co.uk
Telephone: [Insert number]
3.5 Where we need to contact you, we will do so using the contact details you provided during registration or checkout.
4. Access to the website
4.1 You are responsible for ensuring that anyone accessing the Site via your internet connection complies with these Terms.
4.2 This Site is intended for users residing in the United Kingdom. We make no representation that content or services are appropriate outside the UK.
4.3 You must be 18 years or older to use this Site, register an account, submit a consultation, or purchase products.
4.4 Access to the Site is provided on a temporary basis. We may suspend, withdraw, or restrict access without notice and without liability.
4.5 We may update or change Site content at any time.
4.6 You must keep your account login details confidential. We may suspend or terminate your access if we believe these Terms have been breached.
4.7 Links to third-party websites are provided for information only. We have no control over, and accept no responsibility for, third-party content.
4.8 This Site does not provide emergency medical care. If you require urgent medical attention, contact your GP, NHS 111, or emergency services.
5. Registration and use of services
5.1 You must register an account to submit consultations, request treatment, or place an order.
5.2 You agree to provide accurate, complete, and truthful information at all times.
6. Prescription-only medicines
6.1 Where you request prescription-only medication, you will be required to complete an online medical consultation and, where necessary, respond to follow-up questions from a qualified prescriber.
6.2 You must disclose all relevant medical conditions, medications, and health information accurately. Failure to do so may result in treatment refusal or risk to your health.
6.3 If our prescribing team determines that treatment is clinically appropriate, a prescription will be issued and supplied by a registered pharmacy.
6.4 If treatment is deemed unsuitable, your order will be declined and any payment refunded in accordance with our Terms of Sale.
6.5 You are responsible for informing us of any changes to your medical circumstances before placing subsequent orders.
7. Non-prescription products
7.1 Non-prescription medicines and general sale products may be purchased without an online consultation, unless otherwise stated.
7.2 Payment is taken at the point of order.
8. Supply and fulfilment
8.1 An order is accepted once we confirm approval of your consultation (where applicable).
8.2 Prescription medicines are supplied and dispensed in accordance with UK pharmacy law and professional standards.
8.3 We may carry out identity verification checks using approved third-party providers. Failure to pass verification may prevent supply.
8.4 To facilitate dispensing and delivery, limited personal information may be shared with partner pharmacies or delivery providers.
8.5 We reserve the right to refuse or cancel orders where:
clinical suitability criteria are not met
identity checks fail
products are unavailable
pricing or description errors are identified
regulatory or professional obligations require refusal
8.6 Professional and legal limits may apply to the quantity or frequency of medicines supplied.
9. Communication with clinicians
9.1 All clinical communication must take place through our secure messaging systems.
9.2 Orders will not proceed until all required clinical queries are answered. Failure to respond within a reasonable timeframe may result in order cancellation and refund.
10. Liability and disclaimers
10.1 Site content is provided for general information only and does not replace advice from your GP or other healthcare professionals.
10.2 We do not exclude liability where unlawful, including liability for death or personal injury caused by negligence.
10.3 We are not responsible for losses arising from:
incorrect or incomplete information provided by you
failure to follow supplied medical advice
failure to inform your GP or healthcare provider of treatments received
use of products for non-personal or commercial purposes
10.4 Medicines are supplied based on the information you provide. We are not liable for adverse outcomes resulting from inaccurate disclosures.
10.5 Products are supplied for personal use only and must not be resold.
11. Intellectual property
11.1 All content on this Site is owned by or licensed to us and is protected by intellectual property laws.
11.2 You may not copy, modify, distribute, or commercially exploit any content without prior written permission.
12. Suspension and termination
12.1 We may suspend or terminate access to the Site at any time if we believe these Terms have been breached.
12.2 We may also modify or withdraw the Site or services at our discretion.
13. Entire agreement
13.1 These Terms, together with any referenced policies, constitute the entire agreement between you and us regarding use of the Site.
14. Governing law and jurisdiction
14.1 These Terms are governed by the laws of the United Kingdom.
14.2 Any disputes shall be subject to the non-exclusive jurisdiction of the courts of Scotland.