We do our best to always give each patient a safe and pleasant online experience. If something does go wrong, however, we do our very best to put things right for you.
Please email complaints@XXXXXXXXXXX if you have any complaints about our service.
If you are not satisfied with our response, you can raise any complaints or concerns with our regulatory bodies:
For Pharmacy services you may choose to contact the General Pharmaceutical Council.
For our Online Doctor services you may choose to contact Healthcare Improvement Scotland.
If you have any complaints or concerns relating to our Pharmacy service you may choose to contact General Pharmaceutical Council via their online form:
https://pharmacyregulation.org/raising-concerns
If you have any complaints or concerns relating to our Doctor service you may choose to contact Healthcare Improvement Scotland.
Healthcare Improvement Scotland Independent Healthcare Team
Gyle Square,
1 South Gyle Cres
Edinburgh,
EH12 9EB
Email: hcis.clinicregulation@nhs.net
Telephone: 0131 623 4343