1. Purpose of this policy
This page explains how clinical consent is obtained and how clinical decisions are made when using Vivamen, an online healthcare service operated by My Pharmacy 365.
It is designed to ensure patients understand:
- how online consultations work
- what consent they are giving
- the limitations of remote healthcare
- how clinical safety is prioritised
2. Consent to online healthcare
By registering on our website and submitting a consultation, you confirm that you:
- consent to receiving healthcare services remotely
- understand that consultations are conducted without face-to-face examination
- consent to clinicians reviewing the information you provide and contacting you for clarification where required
- understand that treatment may be declined if it is not clinically appropriate
Consent is obtained through:
- mandatory declarations during account registration
- consultation questionnaires
- explicit confirmations prior to prescription requests
3. Accuracy of information provided
Safe prescribing depends on accurate information.
You agree that:
- all medical information you provide is complete, accurate, and truthful
- you will disclose all relevant conditions, medications, allergies, and symptoms
- you will update your information if your circumstances change
Failure to provide accurate information may result in:
- treatment refusal
- cancellation of orders
- clinical risk to your health
4. Clinical decision-making
All clinical decisions are:
- made by appropriately qualified prescribers
- based on UK clinical guidance, professional standards, and clinical judgement
- independent of commercial considerations
There is no obligation for a clinician to prescribe medication if it is not clinically suitable.
5. Consent to follow-up and escalation
Where clinically necessary, you consent to:
- follow-up questions
- requests for additional information or test results
- escalation to alternative care pathways (e.g. GP referral)
If you do not respond to clinical queries within a reasonable timeframe, your request may be declined for safety reasons.
6. Data use for clinical care
By using this service, you consent to your data being:
- used for clinical assessment and decision-making
- shared with our dispensing pharmacy
- shared with delivery partners for fulfilment
- shared with your GP where clinically appropriate or required for patient safety
All data is handled in accordance with our Privacy Policy and UK GDPR.
7. Limitations of online care
You acknowledge that:
- online services are not suitable for emergencies
- some conditions require face-to-face assessment
- remote care has inherent limitations
If your condition falls outside what can be safely managed online, treatment will be declined and you will be advised to seek appropriate in-person care.
You acknowledge that:
- online services are not suitable for emergencies
- some conditions require face-to-face assessment
- remote care has inherent limitations
If your condition falls outside what can be safely managed online, treatment will be declined and you will be advised to seek appropriate in-person care.