Contact Us

We’re here to help with questions about our service, orders, and how VivaMen works.

Many common queries can be answered quickly in our FAQs or Customer Care pages.

Get in Touch





    General Enquiries

    For non-medical questions about:

    • Using the VivaMen website
    • Orders, delivery, or payments
    • Account access or technical issues

    Please contact our support team by email or using the contact form.

    Email: XXXXXXXXXX@vivamen.co.uk
    We aim to respond within 1–2 working days.
    For faster answers, you may wish to review:

    Medical Enquiries

    For questions about your treatment, assessment, or prescription, please log in to your VivaMen account.

    Medical queries are handled securely by our clinical team through your account messaging area. This ensures your information remains private and allows our clinicians to review your medical details properly.

    When a clinician replies, you’ll receive an email asking you to log in to view the response.

    This service is not for urgent or emergency medical issues.

    For urgent medical advice in the UK: contact NHS 111

    For emergencies: call 999

    Feedback and business enquiries

    We welcome feedback about your experience with VivaMen, as it helps us improve our service.

    We also welcome enquiries from healthcare professionals or organisations interested in working with us.

    Complaints

    We aim to provide a safe, professional, and respectful service at all times. If something hasn’t gone as expected, we want to hear from you.

    Please see our Complaints page for details on how to raise a concern and how we will respond.

    • If you remain dissatisfied after our response, you may also contact our regulator, the General Pharmaceutical Council (GPhC).

    Regulation and Ownership

    VivaMen is operated in accordance with UK pharmacy regulations.
    • Services provided by UK-registered clinicians
    • Medicines supplied by a GPhC-registered pharmacy
    • Fully compliant with GPhC standards for distance-selling pharmacies

    Further regulatory and governance information can be found in our Regulatory Notices and SOP Compliance pages.