Prescription Policy

1. Purpose of this policy

This Prescription Policy explains how prescription medicines are assessed, prescribed, and supplied through Vivamen, in compliance with UK law and professional standards.

2. Legal and regulatory framework

All prescription activity complies with:

  • UK medicines legislation
  • General Pharmaceutical Council (GPhC) standards
  • Professional prescribing standards
  • Relevant clinical guidance (e.g. NICE, BNF where applicable)

Prescription medicines are only supplied following a valid clinical assessment.

3. Prescription eligibility

Prescription medicines will only be supplied if:

  • a consultation has been completed
  • sufficient clinical information is available
  • the prescriber determines treatment is clinically appropriate
  • identity verification requirements are met

Meeting eligibility criteria does not guarantee a prescription.

4. Clinical assessment process

The prescribing process may include:

  • structured medical questionnaires
  • clinician review
  • follow-up questions
  • review of test results (where applicable)

Prescribers may refuse treatment if:

  • information is incomplete or inconsistent
  • safety concerns exist
  • the condition falls outside online care scope
  • prescribing would be contrary to best practice

5. Declined prescriptions and refunds

If a prescription is declined:

  • you will be informed
  • no medication will be supplied
  • any payment for the declined treatment will be refunded in line with our Terms of Sale

6. Repeat prescriptions and ongoing treatment

For ongoing or repeat treatments:

  • clinical reassessment may be required
  • prescriptions may be time-limited
  • monitoring requirements may apply
  • changes in health must be disclosed before reordering

Failure to comply with monitoring or disclosure requirements may result in discontinuation.

7. Identity verification

To protect patient safety and prevent misuse:

  • identity checks may be conducted via approved third-party providers
  • failure to verify identity may prevent prescription supply

8. Professional discretion

Prescribers act independently and:

  • are not obliged to prescribe
  • may withdraw prescribing at any time for safety reasons
  • may recommend alternative care pathways